Refund Policy
At Prowound, customer satisfaction is our top priority. If you are not entirely satisfied with your experience, we're here to help. We will do our very best to meet your needs.
Refund Policy for Online Courses
Effective Date: 06-01-2024
1. Eligibility for Refunds
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Full Refunds: Full refunds are available if the request is made within 48 hours of purchase and before accessing any course materials.
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Non-refundable: After 1 day from the date of purchase or if the course has been substantially accessed or completed, refunds are not available.
2. Refund Request Process
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Submission: To request a refund, please contact us at support@prowound.com with your order details and the reason for the refund.
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Review: We will review your request and notify you of the status within 3 business days.
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Approval: If your request is approved, we will initiate a refund to your original method of payment.
3. Conditions
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Access to Course Materials: If a refund is issued, your access to the course materials will be revoked.
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Technical Issues: If you are experiencing technical issues, please contact our support team. We will attempt to resolve the issues before processing a refund.
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Special Circumstances: Refunds may be considered on a case-by-case basis for special circumstances such as medical emergencies or other unforeseen events.
4. Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
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Email: support@prowound.com
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Phone: 510-387-6708